Use case
Twilio Chrome Softphone for sales teams
Sales work happens in tabs. A Twilio Softphone in Chrome keeps the dialer next to the CRM instead of a second desktop client.
A typical day
Open the lead record, click the number, talk, log the outcome beside the Chrome Dialer, then SMS a recap from the same Twilio number. For a named list, start the auto dialer.
What sales managers should budget
Twilio Voice (and SMS if you text). The extension installs from the Chrome Web Store. Optional MyBroadcast credits if you use that add-on. There is no MyBroadcast monthly phone-system subscribe.
Who it is not for
Teams that need a full contact-center ACD (queues, wallboards, omnichannel) should look at Twilio Flex or a PBX — different category, see alternatives.