Used to pay for actual telecom services
- Call minutes (per-minute charges)
- Phone number rental
- SMS and other Twilio services
Two balances. Two purposes.
Softphone Credit & Calling Charge
MyBroadcast credits open the dialer. Twilio balance pays the call minutes, number rental, and SMS. They are separate. You need both to place a call — one does not refill the other.
- Softphone credit = dialer access
- Calling charge = Twilio minutes
- 1 call = 1 credit
- 0% markup on Twilio
Softphone creditMyBroadcast — 1 incoming or outgoing call = 1 credit. Duration doesn’t matter.
Calling chargeTwilio — per-minute call charges, number rental, and SMS on your account.
Both requiredYou need softphone credit and a Twilio balance to use the calling service.
Why separate call credits?
Two Separate Balances – Two Different Purposes
Twilio balance is completely separate from MyBroadcast credits. You need both to use the calling service.
Used to access the dialer
- 1 incoming call = 1 credit
- 1 outgoing call = 1 credit
- Call duration doesn’t matter
Twilio balance is empty
Twilio will not connect the call, even if you have MyBroadcast credits left. Add funds in the Twilio Console.
MyBroadcast credits are used up
The softphone stops placing outbound calls and tells you the call limit has ended. Buy another pack, or switch to unlimited.
Both are topped up
You call normally. Twilio bills the minutes, and 1 credit is used per call. Neither payment fills the other balance.
What we are
A secure softphone on the Twilio account you already own.
We are not a second phone company. There is no new carrier, no number porting, and no reseller sitting between you and Twilio.
Direct to your Twilio
Connect with your Account SID. Calls and SMS go out on your Twilio project, from your Twilio numbers, with your Twilio settings.
Your credentials stay with you
Your Twilio keys live in the extension on your device. We never ask you to email tokens, and we do not hold your Twilio balance.
Twilio bills you directly
Every minute is on your own Twilio invoice at Twilio’s published rate. 0% markup, because the minutes never pass through us.
Telephony features
Everything you need to call, in the browser tab you already use.
Twilio gives you the network. MyBroadcast gives you the phone. Feature access depends on the plan you choose.
Click-to-call
Call any phone number on a web page with one click. No copy and paste.
Auto dialer
Work a contact list. When one call ends, the next one is ready.
Inbound & outbound calls
Make and receive calls in Chrome, and on the Android app.
SMS inbox
Text from your Twilio number and keep the replies in one inbox.
CRM context
See the contact beside the dialer, and keep calls next to the record.
Call history & reports
Recent calls, redial, and user-wise reports for the team.
Recording & voicemail
Record calls, take voicemail, and forward calls when you are away.
Caller ID & DND
Switch which Twilio number people see, and quiet inbound calls with Do Not Disturb.
Why it’s good for your business
Pay for the calls you make. Nothing that runs in the background.
No markup on Twilio
Most cloud phones resell minutes with their own margin on top. Here, Twilio bills you directly at its own rate.
No forced monthly fee
Pay-as-you-go packs have no recurring charge. Buy calls once and use them whenever you need. Monthly unlimited is optional.
Credits never expire
A 1,000-call pack stays on your account until it is used, whether that takes a week or a year.
One plan, every user
Packs and the team plan cover unlimited users. Adding a teammate does not add a seat fee.
Why this extension matters
MyBroadcast vs other softphones.
Twilio alone has no ready-made phone for your team. Typical cloud softphones give you one, but on their own carrier and per seat.
| MyBroadcast | Typical cloud softphone | Twilio alone | |
|---|---|---|---|
| Whose phone account | Your own Twilio account | The vendor’s carrier account | Your own Twilio account |
| Markup on call minutes | 0% — Twilio bills you | Minutes bundled or resold by the vendor | None |
| Pricing model | Pay as you go, no forced subscription | Monthly subscription per user | Usage only |
| Adding a teammate | Free on packs and the team plan | Another monthly seat | You build the access yourself |
| Ready-to-use phone in Chrome | ✓ Install and call | ✓ | ✕ You build the app |
| Click-to-call & auto dialer | ✓ | Often on higher tiers | ✕ You build it |
| Keep your numbers | ✓ Already on Twilio | Usually port to the vendor | ✓ |
| Unused balance | Packs never expire | Monthly fee is spent either way | Stays in Twilio |
“Typical cloud softphone” describes common per-seat cloud phone pricing in general, not any one company’s current price list.
Compare
Twilio softphone vs traditional calling system
Desk phones, office PBX boxes, and landline contracts were built for one office. A Twilio softphone runs wherever your team opens a browser.
Twilio softphone
MyBroadcast on your Twilio account
- No hardwareInstall from the Chrome Web Store, or use the Android app.
- Live in minutesConnect your Twilio account and start calling.
- Call from anywhereOffice, home, or on the road, with a laptop or phone.
- Pay as you goTwilio’s own rates, 0% markup. No long contract.
- Add users freelyUnlimited users on packs and the team plan.
- Built-in toolsClick-to-call, auto dialer, SMS inbox, call history, CRM context.
Traditional calling system
Desk phones, office PBX, landline lines
- Hardware to buyHandsets, PBX equipment, and wiring.
- Slow setupInstallation visits and line provisioning.
- Tied to the deskCalls stay in the office where the phone sits.
- Fixed monthly billsLine rental and contracts, whether you call or not.
- Each user costs moreAnother handset, another line or extension.
- Features cost extraDialers, SMS, and CRM links are separate add-ons, if available at all.
Choose your call package
Start free. Pay only when you need more calls.
Every new account starts with 100 free calls. India checkout shows the same plans in INR.
$20
1,000 calls
- Never expires
- Unlimited users
- Auto dialer, CRM, Advance Reports
$50
3,000 calls
- 2,500 + 500 extra
- Never expires
- Unlimited users
- Auto dialer, CRM, Advance Reports
$100
7,000 calls
- 5,000 + 2,000 extra
- Never expires
- Unlimited users
- Auto dialer, CRM, Advance Reports
$30/mo
Unlimited calls
- Unlimited users
- Auto dialer, CRM, Advance Reports
$300/yr
Unlimited calls
- Unlimited users
- Auto dialer, CRM, Advance Reports
Twilio’s own per-minute and number charges are separate and billed by Twilio. Dialer purchases are non-refundable once delivered. See the refund policy.
Questions
Frequently asked questions
I already recharged Twilio. Why pay again?
The Twilio recharge pays Twilio for minutes and numbers. The Dialer purchase pays for calls through the softphone: 1 credit per call on a pack, or unlimited on a monthly plan. One payment does not fill the other.
Do Dialer credits make Twilio calls free?
No. Twilio still bills your account for the minutes of every call. A Dialer credit only counts the call on the softphone.
Is there a monthly charge?
Only if you choose a monthly plan. Pay-as-you-go packs have no recurring charge and never expire.
Is my Twilio account safe?
The softphone connects to your own Twilio account from your device. We do not ask you to email your Auth Token, and we do not hold your Twilio balance.
Can I use Twilio without this extension?
Yes. Twilio works with other apps or your own software. MyBroadcast is optional: a ready-made phone, so you do not have to build one.
Do I keep my phone numbers?
Yes. Your numbers stay on your Twilio account. There is nothing to port, and you can stop using the extension at any time.
Your Twilio. Your rates. A better phone.
Install free with 100 calls. When you need more, buy a pack once and use it at your own pace.